March 11, 2014
Gov't toughens stance on electricity companies, launches new measures
Following the December crisis when electricity companies Edenor and Edesur failed to meet the power demand of thousands in Buenos Aires City and its surrounding areas, Planning Minister Julio De Vido announced a series of measures in the electricity sector.
Edenor and Edesur will be now forced to increase their squads by 20 percent having 500 employees working on blackout-hit areas.
De Vido also pointed out that seven out of ten customer service calls will have to be attended by a physical person and not by a machine service. “Till know, trends are totally the contrary. Seven out of ten phone calls are answered by a machine and we are looking to revert that,” the official stated during a press conference held today.
The minister stressed as well that Edenor and Edesur will have to communicate publicly and on a daily basis the cuts in the service. “Over these years, we have made a giant effort in the generation and transportation (of electricity). The only ones to be held responsible are those that provide the service,” Julio De Vido insisted.
The Cristina Fernández de Kirchner administration has also launched a series of sanctions on both companies that involve the compensation of all users who were left in the dark and facing, therefore, water shoratges amid a record-breaking heat wave that hit the country by the end of 2012.